At [MARVELOUS], westrive to provide our customers with
high-quality food and beverage products along with exceptional service. We
understand that sometimes circumstances may arise that require refunds or
exchanges. Please review our refund and exchange policy below:
Refunds
● Weofferrefundsonproducts that are damaged during transit ordelivery, or if the product received is significantly different from what was ordered.
● To beeligible for a refund, customers must contact our customer
service team within 24 hours of receiving the product, providing
details and photographic evidence of the issue.
● Refundswill beissued back to the original form of payment used for the purchase.
Exchanges
● We are happy to offer exchanges for products that are defective or spoiled.
● Customers must notify us of the issue within 24 hours of receiving the product and provide photographic evidence.
● Exchanges will be made for the same or similar product, depending
on availability.
Non-Refundable and Non-Exchangeable Items
Due to the nature of our products, certain items are non-refundable and
non-exchangeable. These include:
● Perishable food items.
● Customized or personalized items.
● Items purchased during promotional sales or clearance events.
Cancellations
● Orderscanbecanceledupto24hoursbeforethescheduled delivery
or pickup time.
● Cancellation requests made after this time frame may not be
accommodated.
How to Request a Refund or Exchange:
● Customers can contact our customer service team via email or phone to initiate a refund or exchange request.
● Please provide your order number, details of the issue, and any
relevant photographs to expedite the process.
Approval Process
● All refund and exchange requests are subject to approval by our
customer service team.
● We reserve the right to deny any refund or exchange request that
does not meet our policy criteria.
Shipping and Handling:
● Customers may be responsible for return shipping costs for
exchanges, unless the product was received in a damaged or
defective condition.
Contact Information:
● For any questions or concerns regarding our refund and exchange
policy, please contact our customer service team
customer service email
customerservice@marvelousgoodies.com
Phone number: 033024061
+20 101 7987826